Accusations deepen over failures to stop Ticketmaster data leak

The accusations have deepened over alleged failures to stop the Ticketmaster data leak, as more information is revealed by the bank that warned of the leak months before the incident was reportedly discovered.

UK challenger bank, Monzo, say that they warned Ticketmaster about a number of suspicious transactions back in April – two months before the Ticketmaster data leak was allegedly discovered – with trends that indicated a data breach involving Ticketmaster.

We’re already acting for a number of victims of the Ticketmaster data leak incident who have asked us to help them fight for their rights to justice. This new revelations are concerning.

Warnings over Ticketmaster data leak ignored?

In our view, the simple question is this: were warnings over a Ticketmaster data leak ignored?

According to the bank that warned Ticketmaster about a potential breach, they discovered signs in early April after some 50 customers reporting fraudulent transactions. Upon analysing the data trends in the fraudulent transactions, and digging deeper, Monzo found that 70% of the customers affected had used Ticketmaster between December 2017 and April 2018.

A clear, visible trend.

It’s understood that security staff at Monzo informed other banks and the US Secret Service, as well as Ticketmaster.

Failures to act over the Ticketmaster data leak

The fact that the information involved in the Ticketmaster data leak was exposed for a considerable period of time (between February 2018 and June 2018, but perhaps longer) shows a failure to act in our view.

We’re at a loss as to how their own internal security systems failed to identify the leak any sooner.

The additional fact that a potential Ticketmaster data leak was identified and spotted by Monzo and referred to Ticketmaster, who reportedly said that an internal investigation showed no signs of a breach, is even more concerning.

In simple terms, this means that Ticketmaster investigated and failed to identify the data leak back in April.

We’re left wondering how this failure to act has occurred.

Investigations and legal action over the Ticketmaster data leak

Investigations and legal action over the Ticketmaster data leak have commenced.

The UK’s Information Commissioner’s Office (ICO) is investigating the breach, and we have accepted a number of data breach compensation claims for victims who have come forward for our help having been affected by the Ticketmaster data breach.

Ticketmaster could be set for a huge fine in light of the new GDPR that can see penalties amounting to £17m or 4pc of their annual turnover.

In light of the length of time the data was exposed for, and the warnings from the bank and the failed internal investigation, there are clear grounds for a compensation claim in our view.

If you have yet to speak to us, please contact our team for help and assistance.

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