Teletext Holidays data breach

If you’ve been affected by the recent Teletext Holidays data breach, we may be able to represent you for a claim for compensation on a No Win, No Fee basis.

Some 200,000 audio recordings of telephone conversations have been found exposed by media outlet Verdict. The audio files had reportedly been left exposed for over three years on Amazon Web Services, with recordings dated between April and August 2016.

This isn’t the first time a trove of information has been left exposed on an Amazon storage database, whether by a lack of encryption, or where poor security processes are in place.

Teletext Holidays data breach exposes personal information

Personal information has been exposed as a result of the Teletext Holidays data breach that was discovered by Verdict.

They say that around 532,000 files were exposed, with around 212,000 audio files of customers contacting an India-based call centre. Personal information like names, birth dates and passenger information was discussed in calls. In a small number of calls, payment card information was reportedly partially disclosed as well.

The files left exposed on the Amazon Web Service have now been removed, but with them being exposed for such a long period of time, they may have already been accessed by cybercriminals. This isn’t the first time an organisation has left information exposed on a storage system like Amazon, so we know they’re a targets for criminals.

Response to the data breach

Speaking about the Teletext Holidays data breach, Truly Travel (who trade under the name of Teletext Holidays) told the BBC that: “Once the matter was brought to our attention, we immediately secured the files in question.”

They also confirmed that the incident has been referred to the UK’s data regulator, the Information Commissioner’s office (ICO). With the initial British Airways fine being set at £183m, and the initial Marriott fine set at £99m, Truly Travel could also face a substantial fine for the exposure.

What can victims of the Teletext Holidays data breach do?

Some victims of the Teletext data breach may be eligible to make a claim for compensation on a No Win, No Fee basis.

Whether a case can be brought or not will usually depend on the nature of the information exposed, and how this has impacted you. We assess data breach compensation amounts by looking at the extent and severity of the breach and the affect it has on the victim.

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